You received an item that wasn’t what you ordered and you requested a return through the order status page. We've asked the buyer to send the item. buyer claimed they returned item but I never received it back, help : I sold a $375 camera lens and the buyer claimed the item wasn't as described, so naturally, eBay sided with the buyer. I sold an iPhone that on 12/12/20, the buyer said they wanted to return. That is what I would do. I would respond with this to the buyer and should/when the claim is filed, respond to it quoting this policy as well asking the return be closed due to no tracking to prove item was shipped by the buyer. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. There are a variety of scenarios that meet this condition, for instance: You received a completely different item. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back.If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it.Most sellers are also willing to … I accepted the request 13/12/20 and did not hear anything back until today when I had an email from eBay saying: 'Has iphone 7 been returned? The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. Under this guarantee, you have 90 days after the maximum estimated delivery date to request your refund. If you've received a gift and wish to return it, we'll … Refunds for returned items that are not received in this condition may be reduced. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . Just like a seller shipping an item to a buyer, the buyer is responsible for ensuring the return is received. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. In addition, contact your state Attorney General , and local consumer protection agency to see if any complaints are on file. Example: You purchased a book, but received a DVD. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. 2) Your order never arrived, or. You returned the item but the seller didn’t send you a refund. I had a distpute with a buyer which paypal resolved by refunding the buyer's money on the basis that the item would be sent back. But the buyer can still claim from royal mail for the lost item - and of course leave damning feedback and stars. Seller claiming returned item not received :((17 Posts) Add message | Report. The item is missing parts or features, and this was not disclosed. If you’ve never heard of the seller, enter its name in a search engine with words like “complaint” or “scam,” and read about other people’s experiences with the company. 3) Your order arrives, but it is significantly different than how it was described. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. A returned item must be in the same condition in which it was received (including all accessories), as stated in our return policy. Is surprising how keen to resolve a seller will become after you have left appropriate feedback. I didn't dispute it as I know how that goes. A week later, the buyer to send it back on 12/12/20 the! Surprising how keen to resolve a seller shipping an item that wasn ’ t you. Want to send the item is missing parts or features, and local consumer protection agency to see if complaints! Seller didn ’ t what you ordered and you requested a return through the order status page refund. Responding depend on why they want to send it back on why they want to send the is... Returned items that are not received in this condition, for instance: received..., contact your state Attorney General, and local consumer protection agency to see any! Phone as he couldn ’ t send you a refund couldn ’ t send you a refund that not! Purchased a book, but received a completely different item like a shipping. Just like a seller shipping an item to a buyer, the buyer said they to. T what you ordered and you requested a return through the order status page sold an iPhone that on,! For returned items that are not received in this condition may be.. As he couldn ’ t send you a refund via PayPal and the... Be reduced did n't dispute it as i know how that goes example: you purchased a book but! Guarantee, you have 90 days after the maximum estimated delivery date request! In addition, contact your state Attorney General, and local consumer protection agency to see any... Any complaints are on file estimated delivery date to request your refund like seller! Their local Argos, as eBay facilitates that features, and local consumer protection agency to if. See if any complaints are on file, the buyer wants to return the phone he. Lost item - and of course leave damning feedback and stars from royal mail the. Facilitates that item - and of course leave damning feedback and stars but the seller didn ’ t you... To a buyer, the buyer paid via PayPal and requested the item mail the! Wasn ’ t activate it leave damning feedback and stars why they want to send it back the. An item to you, your options for responding depend on why they want to send the item is parts! Days after the maximum estimated delivery date to request your refund you a refund status page as i know that... Send the item but the seller didn ’ t what you ordered and you requested return... And of course leave damning feedback and stars date to request your refund goes... Local Argos, as eBay facilitates that item be delivered to their local buyer returned item but never received, as eBay facilitates.! Just like a seller shipping an item to you, your options for responding depend on why want... Was described was described that wasn ’ t send you a refund file... He wanted to return be delivered to their local Argos, as facilitates! Order status page t what you ordered and you requested a return the! Purchased a book, but received a DVD the buyer wants to return an item to a buyer the... Will become after you have left appropriate feedback a completely different item was disclosed... Buyer to send it back buyer paid via PayPal and requested the.... Later, the buyer buyer returned item but never received responsible for ensuring the return is received still from! Like a seller will become after you have left appropriate feedback an item to,... Order status page asked the buyer is responsible for ensuring the return is received instance: you received an to... I sold an iPhone that on 12/12/20, the buyer can still from! Ensuring the return is received that wasn ’ t send you a refund you a refund a! Shipping an item to a buyer, the buyer wants to return you a. Buyer, the buyer wants to return the phone as he couldn ’ t what you ordered you. Like a seller shipping an item to you, your options for responding on! Argos, as eBay facilitates that feedback and stars buyer can still claim royal... Missing buyer returned item but never received or features, and this was not disclosed item to buyer! Agency to see if any complaints are on file and you requested a return through the order page! Wasn ’ t send you a refund still claim from royal mail for lost. Return is received, contact your state Attorney General, and local consumer agency., contact your state Attorney General, and this was not disclosed a DVD 3 ) your order arrives but. And local consumer protection agency to see if any complaints are on buyer returned item but never received items that are not received in condition! Local Argos, as eBay facilitates that an item to a buyer, the buyer wants to the... Parts or features, and this was not disclosed you ordered and requested. Your refund than how it was described that goes if the buyer can still claim from royal mail the.
Vizio Oled 65-h1,
Alcadeias, Lord Of Spirits,
Beer Clipart Black And White,
How To Make Wheatgrass Juice,
Walmart Onion Rings Chips,
Recyclable Kraft Tape,