Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. Make sure to enter a valid Mastercode in step 3 during your next attempt9. Need help finding the position your key was in during rekeying? Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door. Make sure to enter a valid Mastercode in step 3.7. If it is unable to rotate, remove the interior assembly from the mounting plate. B The lock beeps, the keypad fl ashes red, and the door cannot lock or unlock. All Rights Reserved. View online Programming and troubleshooting manual for Kwikset SmartCode 911 Locks or simply click Download button to examine the Kwikset SmartCode 911 … If the latch bolt does not extend to lock, then all codes have been successfully deleted. Press Lock symbol once.6. Copyright © 2021 Spectrum Brands. Attempt the procedure again, making sure to enter the same Mastercode in step 4 and 6. Keep door open. As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. Troubleshooting: Door Jamming and Door Handing The door handing process was not executed during installation. The wrong deadbolt latch is installed. Manual Kwikset SmartCode 955. 62815 / 01 6 / 9 Technical Support 1-800-327-5625 www.kwikset.com 2 A The turnbutton cannot rotate. Press lock symbol once.5. Press Lock symbol onceIf programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will flash three times, and you will hear three beeps. Enter Mastercode.4. Remove the battery pack, press and hold the program button for 10 seconds. The app shows an incorrect lock status. Press the Program button once more. Press Lock symbol once.4. If that is correct, congratulations on coming to the right place! Remove the battery pack. Remove battery pack. The status LED will flash red and green. Keep door open. The keypad will flash green and you will hear three beeps.2. Re-enter Mastercode.6. Press Lock symbol once5. Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds).2. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. For countries outside the U.S. and Canada, please visit our International contact page. Press the Lock button while the door is open and unlocked. Enter Mastercode.5. The door handing process was not executed during installation. Release button once battery pack is installed. Make sure the Mastercode has not already been programmed. Make sure switch #3 is on, and press the Program button once. For more information about the mastercode, download the Programming and Troubleshooting Guide on the SmartCode 913 page at www.kwikset.com. Beautiful, transitional hardware styles with simple, unique details. Keep door open. Make sure the lock has room for an additional code. Enter user code to be deleted5. I have the Kwikset 916 Smartcode touchscreen locks on my house and have forgotten mastercode. Attempt the procedure again, making sure to enter the same new Mastercode in step 2 and 4.6. Products which inspire assurance and delight when you need it the most. Rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). Test each button on the keypad (one at a time) and listen for a beep on each button press. Press Lock symbol once6. Keep door open. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. SmartKey Troubleshooting View the SmartKey Troubleshooting Playlist on YouTube by clicking below. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Enter Mastercode.4. Insert the SmartKey tool fully and firmly into the SmartKey hole. If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. If it cannot rotate to the vertical position, the clutch has become disengaged. Keypad error.Install a fresh set of batteries and turn switch #3 to the ON position. Enter new Mastercode.3. touchpad. Attempt to lock and unlock the door with the key. Did you see the checkmark symbol illuminate with one beep* or see the “X” pattern flash with three beeps? Troubleshooting FAQs I have installed my lock but the latch will not correctly extend or retract/I hear a clicking sound This could mean that the Door Handing process was not performed on the lock when the batteries were first installed. Press Lock button once.4. Deleting a Single User Code with the Mastercode DisabledNote: All codes may be deleted at once if the mastercode is enabled. The wrong deadbolt latch is installed. Designed to help you look after your home and family — even when you're away. View and Download Kwikset Smartcode 914 programming and troubleshooting manual online. A complete programming and troubleshooting guide is available on smartCode 888 in www.kwikset.com. Replace with the new latch and reinstall the lock. Test the lock (review normal operation) Confirm that the code(s) added in previous step can unlock the door. Manual Kwikset SmartCode 911. Press Checkmark symbol once.3. Programming and Troubleshooting Guide Mastercode 2 Troubleshooting: Door Jamming and Door Handing 6 Troubleshooting: Keypad 11 Troubleshooting: Battery 12 Battery FAQ 13 62543 / 01 1 / 13 Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 Keep door open. Troubleshooting: Locked Turnbutton The set screw in the lever was not fully tightened. Enter user code to be deleted.7. For more information about the mastercode, consult the online Programming and Troubleshooting Guide.1. Make sure to enter a valid Mastercode in step 4 during your next attempt.10. Press Lock symbol once6. Pull out the battery pack and push "Program" three times if the SmartCode fails to initialize after battery removal and re-installation. Contact Technical Support. Re-enter Mastercode.7. I’m hoping someone can help me out. The mounting plate is placing tension on the torque blade. It’s near the edge of my range, so sometimes it’s just a little slow, but not bad. If you don’t immediately hear five beeps and see the Checkmark flash five times, the Mastercode is disabled. Enter Mastercode4. Enabling and Setting the MastercodeProgramming timeout: If no button is pressed for five seconds, the system will time out and you will need to restart the procedure.1. Rotate the key 90 degrees clockwise. While the door is open and locked, test the user code to make sure it unlocks the door.Adding User Codes with the Mastercode DiabledProgramming TimeoutDuring programming, if the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern flashing three times), and you will need to restart the procedure.1. Re-enter user code7. Re-enter Mastercode.5. Press Lock button once.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. The hole in the door frame for the latch bolt is not drilled deep enough. Press Checkmark symbol once.3. Press Lock symbol once.5. Press Lock button once.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Make sure the lock has room for an additional code. Keep door open. The wrong deadbolt latch is installed. I had it included with SmartThings but it wasn’t showing the correct status of the lock nor could it operate the lock. Make sure switch #3 is on, and press the Program button once. SmartCode deadbolts require a tapered latch bolt for ease of operation. Replace the battery pack. 8. Make sure the Mastercode has been enabled before trying to disable it. For more information about the mastercode, consult the SmartCode 914 Programming and Troubleshooting Guide at www.kwikset.com. Success: flashing checkmark symbol and single column of digits. SmartCode deadbolts require a tapered latch bolt for ease of operation. The lock must be replaced. Enter Mastercode.5. KB SmartCode 888 on View Interior (cover removed) External keyway Smart tool tool key button hole Note: When the lid is removed, the turn shaft can be used for manual locking and unlocking the door. A total of 16 user codes may be programmed. Keep door open. I have a Kwikset 910 z-wave lock. Enabling and Setting the MastercodeProgramming timeout: If no button is pressed for five seconds, the system will time out and you will need to restart the procedure.1. Allow 10 seconds to elapse, then replace the battery pack into the unit and wait for the LED to signal initialization. Keep door open. Enter new Mastercode.3. Press checkmark symbol once.3. Kwikset Smartcode 913 Ul Electronic Deadbolt is a product that is currently doing very well on Amazon and many other online market places. Press Checkmark symbol once.3. Cool! Each user code must be a unique code between 4 and 8 digits.4. Adding User Codes with the Mastercode EnabledThe procedure for adding user codes is different when the Mastercode is enabled. Press “9” six times9 Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will fl ash three times with three beeps. This is the simple solution that fixed the Kwikset Smartcode 916 beeping sound that occured when I would push the lock button. Remove the SmarKey tool. Explore a world of innovations. Press the Program button once.2. Classic, traditional hardware styles with simple, unique details. Attempt the procedure again, making sure to enter the same Mastercode in steps 3 and 5.7. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. Test the lock (review normal operation) Confirm that the code(s) added in previous step can unlock the door. Kwikset 914 problems - resolved! If the screen is not pressed for 20 seconds, the system will time out, and you will need to restart the procedure.Deleting a Single User Code with the Mastercode Enabled1. If all user code positions are filled, delete a code to make room for this one. Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will flash three times with three beeps. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Press the Program button once. Press and HOLD the Program button until the keypad flashes green (about 5 seconds).2. Perform the manual door handing process in the Installation Guide. Press “9” six times7. Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep. The clutch is disengaged. Perform the manual door handing process Programming and Troubleshooting Guide Mastercode 2 Troubleshooting: Installation 8 Troubleshooting: Door Jamming and Door Handing 9 Troubleshooting: Keypad 13 Troubleshooting: Battery 14 Battery FAQ 15 61920 / 01 1 / 15 Technical Support 1-800-327-5625 www.kwikset… 7 possible reasons: Perform the manual door handing process in the Installation Guide. Connect with us. Per the instructions, the mastercode is needed in order to change any codes. Insert the key that currently operates your lock. So I did an exclude in SmartThings app and removed the Kwikset lock. Place the battery cover onto the interior assembly, making sure to align the turnpiece with the shaft. Page 1: Table Of Contents 66852 / 01 Programming and Troubleshooting Guide Mastercode Troubleshooting: Installation Troubleshooting: Door Jamming and Door Handing Troubleshooting: Touchscreen and User Codes Troubleshooting: Smart Home Systems Troubleshooting: Battery Battery FAQ Technical Support 1-866-863-6584 1 / 16 ©2017 Spectrum Brands, Inc. www.kwikset… Failure: flashing “X” pattern Press “9” six times.6. Enter new Mastercode.4. Verify that the lock can be operated smoothly with the key while the interior is removed. Press Program button once.2. Attempt to rotate the turnpiece on the interior assembly to the vertical position. Database contains 2 Kwikset SmartCode 909 Manuals (available for free online viewing or downloading in PDF): … Replace with the new tapered latch that came with the lock and reinstall the lock. The Checkmark will flash five times and you will hear five beeps.2. Touchscreen electronic deadbolt (4 pages), Manual will be automatically added to "My Manuals", Troubleshooting: Door Jamming and Door Handing, Troubleshooting: Touchscreen and User Codes, Door locks Kwikset OBSIDIAN Installation And User Manual, Locks Kwikset SmartCode 913 Installation Manual, Locks Kwikset SmartCode 912 Programming And Troubleshooting Manual, Locks Kwikset Smartcode 914 Programming And Troubleshooting Manual, Locks Kwikset Smartcode 910 Installation And User Manual, Locks Kwikset Kevo Convert Installation And User Manual, Locks Kwikset SmartCode 909 Installation And User Manual, Locks Kwikset Halo Touch Quick Start & Troubleshooting Manual, Locks Kwikset SMARTCODE 915 Installation And User Manual, Locks Kwikset Aura Installation And User Manual, Locks Kwikset 264 Installation And User Manual, Locks Kwikset 275 Installation And User Manual, Locks Kwikset Smartcode 915 Installation And User Manual, Page 8: Troubleshooting: Door Jamming And Door Handing, Page 11: Troubleshooting: Touchscreen And User Codes, Page 13: Troubleshooting: Smart Home Systems. Kwikset SmartCode. Enter user code. Remove the lock from the door, including the old latch. If you immediately hear fi ve beeps and see the Checkmark flash five times, the Mastercode is enabled.Disabling and Deleting the Mastercode1. references. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. If you don’t immediately hear three beeps and see the keypad fl ash green three times, the Mastercode is disabled.Note: The lock will time out after five seconds. Press the Program button once. Press Lock button once.3. Press Lock symbol once.4. Monday-Friday: 7:00am-4:00pm PST ... Sign up for Kwikset updates to stay informed about new products, promotions, latest trends and styles, and you’ll be entered to win one of our latest products. You may feel the tool click inside the lock. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. 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